Protecting your privacy is important to RACV. This Notice explains how we collect, handle and safeguard your personal information when you participate in a survey on RACV Have Your Say. The RACV Privacy Charter explains how RACV generally collects and handles personal information. You can find it at

We use software licensed from Social Pinpoint. For details of how Social Pinpoint handles personal information, please refer to Social Pinpoint’s Privacy Policy.

Purposes for which we collect your personal information: We collect personal information when you participate in surveys on RACV Have Your Say. We collect this information for the purposes of:

  • developing public policy positions;
  • identifying gaps and issues for advocacy;
  • shaping RACV’s media and communications content;
  • developing customer insights to inform our business activities and initiatives;

Disclosure of your personal information: Survey results will be shared with Starburst Insights, who have been appointed to undertake analysis of survey responses. The information we share with Starburst Insights is limited to your responses and does not include your name and contact details. We have taken steps to ensure acceptable security arrangements are in place to protect your information.

Got a question or complaint? Our Privacy Charter has up-to-date information about how you can get access to, and ask us to correct, your personal information. It also explains how to lodge a complaint if you’re not happy with how we’ve managed your personal information.